Using the latest digital technology, across Hitachi Rail we are delivering solutions to improve passenger experience.
Our station and information systems focus on three key areas to ensure safe and efficient railway operations – human flow application, smart security and smart ticketing – ensuring passenger journeys are seamless, integrated and enjoyable.
We use digital solutions and the power of data to improve passenger experience, security and efficiency.
Effectively moving people around is essential for smart cities. It is an innovative solution, not just for railway operations, but also the overall experience of city life.
Using human flow data, Hitachi are developing a series of solutions that can solve transport challenges and contribute to enhancing the overall experience of our passengers.
In order to maximise human flow initiatives, we:
Provide passengers with congestion information - This is gathered from analytics of human flow data from sensors in stations / on-board trains.
Use data to optimise the operation of trains - Leveraging the real-time congestion rate, the number of trains can be optimised automatically. This solution is called Dynamic Headway, which dramatically improves congestion through effective timetabling changes.
Predict future congestion – Through analysing the data from auto-fare collection systems, future congestion can be predicted. Train operation can be optimised based on this information and the information can then be shared with passengers in order to achieve further customer satisfaction.
Connect transportation to other services and cities - By utilising historical human flow data and by looking at data and travel trends with enhanced personal preferences.
Features and Benefits:
Enhanced benefits to passengers, allowing them to enjoy comfortable travel by using information to avoid congestion.
Improved passenger satisfaction, due to a decrease in congestion and delay
Operators can see an increase in revenue generation due to increased passenger numbers
Operational costs such as maintenance, power consumption and operation power can be decreased by optimising transportation efficiency.
The Hitachi Rail Smart Ticketing system is being designed to deliver simpler and smarter ticketing, more services, quicker journeys and better value for money for customers.
Our aim is to improve passenger experience and create more value-added services across the railway network, without having to use traditional payment systems like cash or by purchasing a paper ticket.
We believe smart-integrated transport solutions are essential to keep railways moving with both passengers and operators looking for seamless solutions to manage journeys.
Adding value to customers and clients
In Japan, Hitachi has extensive experience of back-office systems. With an 80% market share, 100 million cards issued and 50 million individual transactions per day, the system is used to coping with a large number of requirements. The solution has nationwide coverage across the domestic market and is supported on virtually any train, tramway, and bus system (excluding limited Shinkansen trains). This has been made possible thanks to IT systems that collaborate across the transport network alongside the ticketing system.
Features and Benefits:
Removing rail ticket machine and fare confusion. Only 25% of users understanding the correct ticket types, Hitachi’s solution could see more people trust taking public transport.
Improving accessibility for passengers. Removing the need to show physical tickets on buses gives greater freedom to passengers with restricted movements.
The transport industry is facing challenges with increased passenger numbers and more trains running than ever before. New technologies are being brought in that can have a huge positive impact on the entire life cycle of a modern transportation system.
Hitachi’s Smart Security solutions can help to make passengers feel safer and provide a new generation of customer service.
With the increased growth and demand for a secure operation at all times, Hitachi has developed a wide range of video analytic functions to meet the various demands from customers required to manage an increasingly busy operational site.
Each analytic function processes the video input to detect, alarm and process data around five key baseline functions:
Congestion Rate Monitoring (CRM) visualises congested situations at pre-defined locations such as stations and trains to alert operators when there are increases in each area.
Unattended Object Detection (UOD) detects suspicious luggage or packages left for periods of time at pre-defined locations. This is then flagged through an alarm to an operator in a central control centre, improving incident response time and enhancing forensic investigations.
Intensive Movement Detection (IMD) detects abnormal activities centred on intensive passenger movements at pre-defined locations. Any suspicious activity is flagged through an alarm to an operator in a central control centre, dramatically improving incident response time and enhancing forensic investigations.
Live Face Matching (LFM) detects targeted faces at pre-defined locations raising an alarm to an operator in a central control centre.
Multi Perspective Search – Artificial Intelligence (MPS-AI) acts in a similar way to LFM, however the search is extended beyond a person’s face to a wider range of physical attributes such as users in a wheelchair requiring additional support and assistance when in a pre-defined location.
Features and Benefits:
An increase in overall experience through semi real-time congestion information is provided alongside a secure environment.
For our customers:
Uncover hidden patterns, unknown correlations, predictive maintenance, market trends, customer preferences and other useful information, through data analytics
Improved system and operational efficiency for operators due to the automation of finding issues by CCTV video analytics can be provided.