To drive the modal shift from cars to public transport, all modes of public transport have to be more convenient and better connected.

Today’s passengers want easy ways to combine different modes of transport, public or private, to create their ideal door-to-door journey – not just using buses and metros, but also first mile/last mile micro-mobility modes, such as scooters, ride hailing or park & ride options.

More importantly, they want an integrated and equitable “best fare” that covers the whole journey (city, region country wide) – and a convenient way of paying for everything, preferably their smartphone.

Hitachi Rail’s ticketing and payment solutions are scalable at city, region or nationwide level and can integrate several modes of transport such as bus, trams, ferries, metro, mainlines, and private mobility services to deliver a unified travelling and payment experience.

Public transport operators, authorities and cities rely on Hitachi Rail for turnkey interoperable (multi-modal and multi-operator) ticketing and payment solutions for city, regional or nationwide schemes.

Our solutions facilitate several ticketing options such as card centric and account based ticketing, open loop EMV and closed loop tokens for every type of user. We offer fully digitalized solutions as well as physical options for the inclusion on non-digital travellers. Hitachi Rail provides future proofed ticketing solutions for public transport operators and authorities for greenfield and brownfield metro and train services to increase ridership and improve customer experience.

Our offering includes:

  • Multi-operator and multi-modal ticketing backoffice

  • Network, topology and fare integration and migration

  • Open loop EMV ticketing, card - or account based ticketing

  • Financial clearing and settlement

  • Physical and digital card production and personalisation

  • Online customer (self) services

  • “Hands-Free” ticketing via Bluetooth smartphone connection

  • Long term managed services

  • Parking solutions including payment for parking and EV charging

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