About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Bucharest, Romania (On-Site)

Brief task description
•    Manage, monitor, and coordinate repair activities (Signaling, Telecommunications, Power Supply) for railway projects during the warranty period.
•    Oversee and handle incident management processes (Signaling, Telecommunications, Power Supply) for railway warranty projects, ensuring timely resolution.
•    Supervise repair works and corrective actions under active customer service contracts.
•    Lead incident response efforts within customer service agreements, guaranteeing compliance with service level agreements (SLAs).
•    Act as primary liaison with MLS for warranty and service projects, managing repairs, incidents, monthly reporting, and participation in coordination meetings.
•    Interface with Hitachi Rail entities for the management and reporting of repairs and incidents related to warranty and customer service contracts.
•    Oversee subcontractors and equipment/material suppliers for the execution of repairs and incident management within both warranty and customer service frameworks.
•    Ensure application, compliance, and continuous improvement of Hitachi Rail GTS Romania's processes and procedures for warranty and service projects in the Signaling, Telecommunications, and Power Supply areas.
•    Develop and enhance technical skills and competencies within the Customer Service team.
•    Ensure overall management, strategic monitoring, and performance control of warranty and customer service activities across all technical domains (Signaling, Telecommunications, Power Supply) within Hitachi Rail GTS Romania.
•    Promote the growth of management, technical, monitoring, and control competencies within the Customer Service team.
•    Foster effective collaboration and communication with various internal departments at Hitachi Rail GTS Romania.
•    Provide technical and administrative support for customer service and warranty tenders, including offer preparation and documentation.

We are looking for an outstanding applicant who can demonstrate the following qualities:
    
Professional competency

Education:

•    Bachelor’s degree or Master’s degree in Electrical Engineering, Telecommunications, Railway Systems, Mechanical Engineering, or a related technical field.

Preferred tools and methods:

•    Advanced knowledge of work with PC- Microsoft suite (Word, Excel, Power Point, SharePoint, Outlook, MS project) 
Personal competencies:

•    Strong interpersonal, communication and negotiation skills, including the ability to deal professionally with difficult individuals and problematic situations, win-win approach and result oriented  
•    Self-motivated individual capable of working independently with minimal supervision, who is also a team player 
•    Strong organizational ability and problem-solving capability

Languages:

•    English (very good reading and writing)

Benefits:

•    Excellent career opportunity with a professional development path in a multinational environment, challenging projects with high safety requirements training opportunities, attractive salary, medical care, life insurance, restaurant tickets, sports programs.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.

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