Our operation and maintenance services (O&M) are enhanced by extensive experience in the planning, design, and construction of all major forms of transportation infrastructure, and by a concurrent engineering approach that guarantees a strong interaction between the O&M provider and Design and Build (D&B) team from the early stage of the project and for the whole life of the system.

O&M benefits for our customers:

  • Best in class full Operation of mass transit systems

  • Design for Support: leveraging on experience as an operator, we design solutions that are fit for purpose for longer, focused on in-service requirements and operating constrains and enable functionalities for better service provisioning

  • Operation and maintenance program improvement: handling feedback as a proactive base of knowledge, Hitachi Rail provides a critical perspective in developing an effective program that promotes safety, efficiency, system performances and passenger satisfaction reducing long-term operating costs

  • Single point of contact for the system’s whole life: acting as both D&B contractor and operation and maintenance provider, Hitachi Rail guaranties a smooth transition during revenue service, managing the handover obligations and responsibilities still under a unique single contractor

  • Effective railway maintenance staff mobilisation: the key people are involved early in test & commissioning stages, so they can become familiar with the system and maximise their expertise through on the job training and knowledge sharing before revenue service begins

  • Escalation process for major faults: our operation and maintenance services can guarantee a 24/7 technical support from the design and build team who can be promptly activated for major fault resolution through remote and call-out support

See how we’re making the railway resilient with maintenance in Scotland with a 24/7 workforce, constant investment and working together effectively.