Our operation and maintenance services (O&M) are enhanced by extensive experience in the planning, design, and construction of all major forms of transportation infrastructure, and by a concurrent engineering approach that guarantees a strong interaction between the O&M provider and Design and Build (D&B) team from the early stage of the project and for the whole life of the system.
O&M benefits for our customers:
Best in class full Operation of mass transit systems
Design for Support: leveraging on experience as an operator, we design solutions that are fit for purpose for longer, focused on in-service requirements and operating constrains and enable functionalities for better service provisioning
Operation and maintenance program improvement: handling feedback as a proactive base of knowledge, Hitachi Rail provides a critical perspective in developing an effective program that promotes safety, efficiency, system performances and passenger satisfaction reducing long-term operating costs
Single point of contact for the system’s whole life: acting as both D&B contractor and operation and maintenance provider, Hitachi Rail guaranties a smooth transition during revenue service, managing the handover obligations and responsibilities still under a unique single contractor
Effective railway maintenance staff mobilisation: the key people are involved early in test & commissioning stages, so they can become familiar with the system and maximise their expertise through on the job training and knowledge sharing before revenue service begins
Escalation process for major faults: our operation and maintenance services can guarantee a 24/7 technical support from the design and build team who can be promptly activated for major fault resolution through remote and call-out support
